FAQ's

Platform

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What software is required to use Learnwithunite?

We recommend that you use one of the following Internet Browsers:

Mozilla Firefox (PC and Mac)
Internet Explorer / Microsoft Edge (PC)
Some courses may also require you to use the following players or browser players.

Name

Description

Adobe Acrobat Reader

To view PDF files
[http://www.adobe.com/products/acrobat/readstep2.html ]

Adobe Flash Player

To view Flash content on websites
[http://www.adobe.com/products/flashplayer/ ]

Quicktime Player

To play Quicktime files
[http://www.apple.com/quicktime/download ]

Real Media Player

To play Real audio and video files
[http://www.real.com/playerplus ]

Windows Media Player

To play a variety of media files, including Windows Media.
[www.microsoft.com/windows/windowsmedia ]

 

How do I allow POP-UPS on my browser?

Click here for support to enable pop-ups in your internet browser (Microsoft Internet Explorer, Mozilla Firefox, Google Chrome nd Apply Safari).

 

 

When I open a course video, a pop-up window opens but it is blank?

The first time you click on a course video, remember the video needs to download to your computer before it can play. As long as you are not presented with an error message, be patient for the content to download. Remember, depending on site traffic, download speeds can vary.

If you are using an older version of Windows Media Player (lower than v12), you may not be able to playback MP4's or stream video from within your browser.

If you continue to experience issues while trying to access video content, check you have Quick Time Player installed on your computer: http://www.apple.com/quicktime/ . This will usually resolve any incompatability issues.

You can also, right-click the video link, then select open in new window, from here you can right-click the MP4 link and “save as” to download to your computer, this way you can choose to play the content using an alternative player you may have installed.

I can’t see the whole screen for video!

To enable you to see the whole video screens, I would advise using a screen resolution of 1024 x 768. This is achieved by:

Right Clicking on your desktop, to access the drop-down menu (PC running windows)
Select “Screen Resolution”
Select “1024 x 768” (or higher)
If this does not help, check your browser magnification settings:

In Internet Explorer (your browser), select:

The “View” Tab (beside “File” & “Edit”)
Select “View 100%” (or use keyboard shortcut CTRL + 0)

Uploading Course Assignments

To upload a course assignment :

1. Click the Add Submission button below

2. Click the on the top left side of file submissions ( add)

3. Select file upload

4. Click browse to navigate to where you have saved your document (navigate to where you have saved your work on your computer)

5. Single click to select your file or doc

6. Click "Upload this file".

Once you have clicked “Upload this file”, a notification to your tutor is sent. Your tutor will then grade your work, either as completed, in which case a high grade will be awarded, or, you should receive feedback requesting further development of your work. If this happens you will not receive a grade and your submission will revert to draft.

 

 

Open Office

http://www.openoffice.org/

If you do not have access to Microsoft Office, you can download Open Office for free. The layout of the various applications is very similar. Note: when saving your work, ensure you select Microsoft Office compatible file format from the “Save As” menu


If you have a technical query which has not been discussed on this page, please click here to add a discussion topic. Include some details about your query and we will look to include the information to support our community. If your query is urgent, you can also contact the support team directly at: learnwithunite@unitetheunion.org

ESOL Viewing Issues


If you are using a wide screen monitor, the course content may letterbox and prove difficult to view. Here is the solution:
Watch Video

Too Many Emails?


Moodle makes it easy to keep track of your course’s online discussions by using email notifications. However, improper settings can result in too many emails. This information will show you how to control these notifications, and keep your inbox uncluttered.

Edit Your Personal Settings

Step 1:

To access your profile settings, go to the Settings block, click My Profile Settings then Edit profile. The Edit profile screen will open.

 

Step 2:

On the Profile settings screen, find the Email digest type drop-down menu to control how Moodle will send you notifications when you are following discussions. You have the following options:

No digest (single email per forum post)

Complete (daily email with full posts)

Subjects (daily email with subjects only)

Note: By choosing Complete or Subjects you will receive one email per day with notifications from Moodle. If you choose No Digest, you will receive an email every time a classmate or instructor posts to discussions you are following.

 

Step 3:

Find the Forum auto-subscribe drop-down menu. This setting controls whether you will automatically follow (or "subscribe" to) any forums in which you participate. We recommend that you set this to No: don’t automatically subscribe me to forums (rather than Yes, when I post, subscribe me to that forum).

Step 4:

At the bottom of the screen, click Update profile to finish making changes.

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